Returns Policy

• • For Sports Equipment, you have 7 calendar days after delivery to notify us that you want to return the product.
• • For Sports Accessories and Supplements, you have 3 calendar days after delivery to notify us that you want to return the product.
• • Your return can be initiated by calling our Customer Services at number (+92) 0300-234-5693 or by sending an email to utsports@cyber.net.pk.

GENERAL FAQ's

• What are the products that I cannot return?

  1. Any item which has been used / or sealed has been opened.
  2. Any item which has been damaged during your handling.
  3. Any item whose original packaging i.e. tags, stickers, plastic cover has been damaged.
  4. All swimwear items.

• How to request a return?

  Contact Customer Service at (+92) 0300-234-5693 or email utsports@cyber.net.pk to confirm that your product is eligible for return. We will explain to you the return procedure.
  
  Please be prepared to give the following information:
  1. Your order number.
  2. The reason for the return.
  3. The method of refund that you would like and necessary information associated.

• Once my product is received by UT Sports what are the checks being done?

  Once your product is received, your product will be checked by our Quality Inspection Team. We will make sure that your product meets all the requirements for a return as stated in our policies.

• How long does the validation or invalidation of the refund take?

  The quality evaluation may take about 7 working days from the date of item received. Once quality inspection is completed, we will send you an email or call you to give you the result of the evaluation.

• Can I request a replacement rather than a refund?

  If you prefer to replace your product, just let our Customer Service know and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product.

• If my returned product is not validated for return, how am I informed?

  If your return is invalid, then we will call you to explain the issue and send the item(s) back to you. We will arrange delivery of the item.